Guide for App Store

Introduction to the TikTok Shop App Store

The TikTok Shop App Store provides solutions for sellers to scale and manage their business operations actively and drive more sales. These solutions include: integrations, connectors, multi-channel management, print on demand, shipping and fulfillment, product listing, customer engagement, optimization, and more.

What are the benefits of the TikTok Shop App Store?

• Integrate your existing e-commerce store with TikTok Shop to showcase your products to fresh audiences, all while managing inventory and orders seamlessly through applications such as TikTok for Shopify.
• Easily synchronize existing products and inventory from marketplaces such as Amazon, Etsy, Walmart and more to TikTok Shop with applications like AfterShip Feed, Silk Commerce Connector, and 4Seller ERP.
• Process TikTok Shop orders in real-time and automatically ship and provide customer tracking information to using ShipStation and Amazon MCF by WebBee.
• Manage multi-channel sales and operations, such as product catalog, inventory synchronization, order shipment, and refunds, all in one place with SellerCloud and Pipe17
• Customize top-quality products with zero upfront costs; printing, order processing, and shipment are all handled for the seller through Printify and Printful.

How to access the TikTok Shop App Store:

1. From the TikTok Shop Seller Center homepage, click “Growth” located on the left-hand side.
2. Find and click on “App store”.

How to install applications from the TikTok Shop App Store?

Step 1: Navigate to the TikTok Shop App Store and begin browsing applications.

Browse applications in the TikTok Shop App Store located in Seller Center. Tips: Utilize the categories and platform filters on the left-hand side. Additionally, search for applications using the search bar located at the top and then sort by popular, relevant, new, and alphabetical order.

Step 2: Explore application details by visiting their respective pages.

To visit application detail pages, hover over the desired application and click “Learn more”. Detail pages provide valuable information such as videos and images showcasing application benefits. Additionally, they include descriptions, key benefits, compatibility, links to partner websites and FAQs, as well as contact information such as email and phone numbers. Tips: Click the “Contact developer” to email the developer directly, refer to FAQs for more onboarding information, and discover related applications or recently viewed applications at the bottom of detail pages.

Step 3: Install applications and authorize the process for completion.

From application detail pages OR search results:

1. Click “Install now”.
2. Provide valid installation information (e.g., duration, contact email, and phone number, etc.).
3. Review and confirm developer analytics and management permissions to proceed.
4. Click “Confirm to authorize”.

Tip: In search results, option to click “Install now” to be taken directly to authorization and the option to choose an “Unlimited” duration to avoid expiration.

Authorization links provided by developers are another way to install applications.

1. Click the developer authorization link.
2. Select your account type and log in to TikTok Shop Seller Center. Need to register for TikTok Shop? Click “Sign up” or sign up here.
3. Provide valid installation information (e.g., duration, contact email, and phone number, etc.).
4. Review and confirm developer analytics and management permissions to proceed.
5. Click “Confirm to install”.
6. Review authorization conditions and click “Authorize”.

Viewing and Managing Your Applications

1. Navigate to the TikTok Shop App Store.
2. Click the “More” button located on the top right-hand side (three dots).
3. Select “My Apps and Incidents”.

Renewing Application Authorizations

1. Go to “My Apps and Incidents”.
2. Click “Renew” to extend application authorizations.

• Tip: Consider renewing before the expiration date.

Canceling Applications

1. Go to “My Apps and Incidents”.
2. Choose the “Cancel” option to revoke application authorizations.

• Tip: Canceling applications renders them inaccessible, and developers lose access to associated data and management.

Managing Application Incidents

1. Go to “My Apps and Incidents”.
2. Click on “Incidents” to view and manage any occurrences.

• Tip: Incidents may arise due to synchronization issues with connector apps, such as orders or fulfillment information.